We usually only receive compliments about the prints we create.
In the unlikely event you're print arrives damaged please follow these instructions to return/receive a new product: Email us at firstname.lastname@example.org with the following info:
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
Once we have received this email we will organise a replacement for you if the order meets our user agreement/return policy. You may have to return the product back to Milk n Honey Designs. Note: We do not cover return shipping.
What Can Be Returned
Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we custom print your order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong size.
Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when Milk n Honey Designs has dispatched to the correct address by the due date.
We guarantee our processing and printing timeframes on our orders. We custom print each and every order for you so please allow 2-3 days for your order to be processed. If you order require a rush order please choose express post for your order. This will speed up delivery times but will not change processing time frames.
If your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes.
Please contact us so we can look after you, well before your due date. We want you to receive your prints on time and we are only a phone call or an email away.